Receive Data Before the Call: Maximize Every Conversation with Snaptel’s Agent Announcement
Snaptel’s “agent announcement” delivers key prospect or customer information in just one second – before the call is even picked up. The result: faster service, personalized conversations, and boosted sales performance.
Snaptel Voice Announcement: Give Your Agents Context Before They Even Pick Up
Every second matters when a prospect calls. With the AI-powered Voice Announcement, your agents hear a personalized audio message within 2 to 3 seconds – no heavy CRM integration or extra interface required. You decide which information to collect; Snaptel reads it to the agent right before connecting the call.
Why Enable Voice Announcement?
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Instant Personalization Greet callers by name, mention their company, or include any other field you added to the form.
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Simplified Agent Experience No screen to check – the information is delivered in the headset during the ring.
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Reduced Handling Time (AHT) From the very first sentence, agents get the context they need to qualify and close faster.
From Lead Capture to Voice Announcement: The 4-Step Flow
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Build the Form In Snaptel, drag and drop the fields you need: Name, Email, Phone, Company… Add your own custom fields (e.g., budget, product interest, source).
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Receive a Submission When a prospect submits the form (via website, landing page, QR code…), the data is stored in Snaptel.
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Define the Audio Script In Settings › Voice Announcement, write the sentence to be read to the agent. Insert variables using curly brackets:
{name} from {company} is calling about {interest}Each variable corresponds to your field names. Add as many as needed.
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AI Playback Before Call Connects When an incoming call matches the stored number or email, Snaptel replaces the variables with actual values and plays the message to the agent before connecting the call.
Best Practices
- Keep scripts ≤ 12 words to stay under 3 seconds.
- Prioritize essentials: name → company → reason for call.
- Test & refine: make a test call, check pronunciation, and tweak punctuation or capitalization as needed.
- Continuous updates: when you add a new form field, consider whether to include it in the script.
Example Scripts by Industry
- SaaS Sales: “ [name] from [company] wants a quote” — ≈ 2.2 s
- E-commerce: “ [name] is back, cart at [cart_value] €” — ≈ 2.4 s
- Support: “ Priority ticket from [company], level [level] ” — ≈ 2.6 s
Tip: Use a comma to insert a short pause and improve diction.
Key KPIs to Track After Deployment
- AHT (Average Handling Time)
- Conversion / Upsell Rate
- CSAT / NPS
- FCR (First-Call Resolution)
Conclusion
The Snaptel Voice Announcement, powered by AI, equips your agents with the necessary context effortlessly. Set up your form, write your script, and enjoy more personalized, shorter, and higher-performing calls – all in under 5 minutes.
Want to try it? Request a demo at snap.tel or contact our support team.