Integrate telephony

Add inbound and outbound calls to your CRM or business application. Connect your SIP carrier, keep your numbers and manage your telephony with the Snap.tel API.

Get started Explore the API

Snap.tel introductionSNAP.TEL

+BYOC01+SIP02+WEBRTC03+API04+WEBHOOKS05+S306

01 / The platform

Your entire call flow, in one place.

Connect, configure, integrate and track calls with one platform.

Native SIP trunk

Connect your PBXs and gateways: 3CX, Asterisk, Wazo, FreeSWITCH or Kamailio.

WebRTC webphone

A ready-to-use webphone you can embed in your application with a few lines of code.

REST API & Webhooks

Control calls and receive their events for a complete CRM integration.

Call recording

Keep recordings in your own S3 storage: AWS, Scaleway, Cloudflare R2 or Wasabi.

Supervision & control

Listening, transfers, conferences and click-to-call: stay in control of your communications.

AI connectivitySoon

Connect your own voice agents and transcription tools to your telephony.

European hosting

Platform data is hosted in Europe.

Rules & schedules

Configure inbound and outbound rules, per-number destinations and opening hours.

02 / BYOC

BYOC: Bring Your Own Carrier

Your carrier. Your numbers. Your costs.

Snap.tel does not sell minutes. We take no commission on your communications. Connect the VoIP carrier of your choice, negotiate your rates and stay in control.

A native SIP trunk for your IPBX and gateways

Unlike solutions limited to outbound click-to-call, Snap.tel provides a native SIP trunk you can configure directly in your IPBX (Asterisk, Grandstream, Yeastar, etc.) or gateway. Inbound and outbound calls go through your local telephony infrastructure and appear in your CRM in real time through our API.

Integrate complete telephony into your CRM, anywhere in the world, including where cloud SIP trunks are unavailable.

Call flowExample

Your carrier

Numbers and communications

Snap.tel

Rules, API and events

Your application

Calls and user experience

call.ended→ webhook

SIP / WEBRTC / RESTSNAP.TEL → YOUR APP

03 / How it works

Telephony in your CRM, in three steps.

Connect your infrastructure to Snap.tel, integrate calls through our API and control them from your tools.

01
Connect
Connect your VoIP carrier to Snap.tel or configure our SIP trunk in your IPBX or gateway. Keep your numbers and communication rates.
02
Integrate
Integrate calls into your CRM through our API. Embed our WebRTC softphone in your interface to make and receive calls, and use webhooks to receive call events in real time.
03
Control
Control calls from your own interface through the Snap.tel API. Your users make and receive calls in your CRM, with events and call history integrated into their workflows.

04 / Who it’s for

You build the product. We provide the telephony.

Internal CRMs, telephony infrastructure or business software: integrate calls into your tools with the carrier of your choice.

Companies building their own CRM

You control your product, your data and your teams’ experience. Add calls to your CRM through our API and softphone without building telephony infrastructure. Choose your carrier and stay in control of your communication costs.

Telephony developers and integrators

You know Asterisk and SIP infrastructure. Connect your IPBX or gateway to Snap.tel and use our WebRTC softphone, routing, S3 recording and webhooks. Integrate these capabilities into your applications without rebuilding them.

CRM and business software publishers

Your customers want to call directly from your software. Integrate telephony through our API and softphone, under your brand and in your interface. Keep the customer relationship and define your own commercial offer.

05 / Technical features

All capabilities, in detail.

From SIP connectivity to CRM integration, explore available and upcoming capabilities.

SIP trunk & connectivity

Authentication: By IP address or username and password.
Supported codecs: G.729, G.711a and G.711u.
Custom SIP headers: Add key/value pairs to integrate your systems.
Dialing rules: Automatically adapt number formats.
IPBX compatibility: 3CX, Asterisk, Wazo, FreeSWITCH and Kamailio.

Management interface

Seats & extensions: Create and manage seats and extensions.
Inbound & outbound routes: Route your direct-dial numbers to extensions and queues. Configure caller ID presentation (CLI).
Messages & hold music: Customize greeting, pre-answer and hold audio files.
Voicemail: Configure voicemail by extension or service.
Opening & closing hours: Define business hours and route calls outside opening hours.
Statistics & reporting: Track inbound and outbound call volumes, average duration, answer rate and waiting time.

Telephony capabilities

Monitoring & listening: Silent listening for coaching, blind or attended transfers and conference calls.
Click-to-call: Start calls directly from your CRM.
Call status: Receive each call’s status in real time.

Integration & API

REST API: Control telephony from your application through the Snap.tel API.
Webhooks: Receive call events and trigger actions in your CRM.
WebRTC softphone: Embed our softphone in your interface to make and receive browser calls.

Storage & AI

BYOS · Bring Your Own Storage: Automatically send recordings to your S3-compatible bucket: AWS S3, Scaleway, Cloudflare R2 or Wasabi.
BYOK · Bring Your Own KeySoon: Connect your own API keys for transcription and voice AI agents.
Optional transcription packSoon: €20/month for 10 hours of transcription, including summaries and sentiment analysis.

06 / Pricing

Calculate your subscription.

Choose your simultaneous call capacity. Your carrier continues to bill for communications.

One complete plan

20 seats included
5 simultaneous channels included
REST API, webhooks and WebRTC softphone
Recording export to your S3 storage
Voice AI connectivity Soon

More than 20 seats? Custom offer

Monthly total

€49/ month

Number of channels

5100+

One channel = one simultaneous call. Beyond 5: +€7/month per channel. Enter capacities above 100 directly.

Request a demo

Excludes communications billed by your carrier and options.

Options & extensions

Assisted integration · €199: Our team completes your integration. One-time fee.
Transcription pack · €20 / month Soon: 10 hours with summaries and sentiment analysis. Or use your own API keys.

07 / FAQ

Before integrating telephony.

What is BYOC?+

Bring Your Own Carrier means using your own SIP carrier. Snap.tel adds telephony configuration and control for your application.

Can I keep my numbers?+

Yes, you use your SIP carrier’s numbers. Our team will verify connection compatibility with you.

Are communications included?+

No. Your carrier continues to bill for communications. Your Snap.tel subscription covers the platform; options are separate.

What is a channel?+

One channel corresponds to one simultaneous call. The base subscription includes 5 channels for €49 per month. Each additional channel costs €7 per month.

Can I use my application or IPBX?+

You can integrate calls into your application with WebRTC and the API, or connect an IPBX. We will review your configuration during the demo.

Where are recordings stored?+

The console lets you configure S3 destinations for recordings. Recording and storage depend on your configuration.

How can I choose more than 100 channels?+

The slider goes up to 100. Use the numeric field for a higher capacity and calculate your subscription immediately.

BUILD WITH SNAP.TEL

Add telephony to your application.

Tell us about your product and carrier. Let’s explore how to integrate calls with Snap.tel.

Request a demo Calculate my subscription

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